A Little Bit About Us:
The Vindis Group is seeking to appoint an Key Account Manager to join its team.
As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Companys heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.
Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently whether individually, or by supporting a team environment.
In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UKs National Learning Centre.
How we support our #Exceptional People:
All team members are provided with access to the following:
- The Vindis Perkbox Benefits Scheme, which offers a host of significantly discounted options e.g. holidays, gym memberships, cinema tickets, supermarket vouchers etc.
- An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
- A Life Assurance policy, at no cost to yourself.
- 24/7 access to our Employee Assistance Programme. This is in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.
- Access to Cycle to Work Scheme.
Key Role Responsibilities:
As an Key Account Manager, you will be an integral member of the Fleet Team. Your key responsibilities will include:
- Demonstrating a relentless drive to strengthen relationships with existing clients whilst building rapport & loyalty with new customers, ensuring that Vindis Group Fleet achieve their brand & internal targets.
- Communicating accurately & effectively, lead times, availability & in-stocks using the various online portals & platforms or by creating a bespoke report.
- Being integral in championing and maintaining a culture of customer service excellence; ensuring that the Vindis Cube and goals are central to our actions.
- Using your knowledge & experience to prioritise, problem solve & overcome challenges as and when they occur.
- Support the tender process and deadlines to secure additional business for Vindis Group Fleet.
- To work cohesively with the Group Fleet Administration team to ensure of our customers SLAs are maintained.
- To provide timely management data to the head of account management and where necessary to our customers as and when required.
- Meet with your customers on a regular basis (Virtual or Physical meetings) & be able to add value and thereby influence their decision-making processes.
Prerequisites:
- Fleet Experience preferable
- Good attention to detail
- Negotiation and resolution skills essential
This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.
We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.
