Job Description
The successful applicants will operate within the VPS Monitoring Centre. The main responsibilities will be handling incoming alarms, answering customer queries and offering advice as well as helping to log jobs. At times, you will be the main point of contact for VPS staff and customers from other departments and will make decisions that support the rest of the business. The Role of Monitoring Centre Operator will be to ensure that all activation’s and calls are handled in a professional manner, and to provide customers with a contact point for VPS Site Security and the wider business.
Key Accountabilities & Activities
- Monitoring of remote signalling systems using equipment installed.
- Ensuring all tasks are carried out efficiently and without errors.
- Responsible for the provision of appropriate responses to alarm systems and despatch of emergency services.
- Placing of systems ‘in and out of service’ in response to alarm engineer’s requests.
- The accurate commissioning of accounts and ensuring all alarm signals are set up to receive the appropriate response.
- Provision of an answering service for incoming lines and associated business and out of hour’s co-ordination and message handling where appropriate in a timely manner.
- To monitor the CCTV system and report any faults in line with client requirements.
- To work alongside the emergency services and other security providers to ensure high standards.
- To produce written reports on incidents and occurrences in line with client requirements
- To perform ad hoc duties as directed
- Must hold a valid SIA Frontline and CCTV Licence.
- Previous CCTV control room experience - desirable
Essential qualifications and experience and personal attributes
- Communicate clearly, professionally, and politely with customers
- Deal with numerous calls and work well under pressure
- Be reliable and arrive punctually on shift
- To be able to pay attention to detail
- You must be positive and willing to listen and learn
- Team player and support colleagues
- Computer literate, possession of basic computer skills
- Proficient with MS Office (Word, Excel)
- Proficient in using Internet
- Experience working within a Remote Video Response Centre
- Experience working with CCTV software
- Experience working to measurable targets
- Experience and knowledge of basic office procedures
Job Type: Full-time
Salary: Up to £22,575.00 per year
Benefits:
- Additional leave
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Schedule:
- 12 hour shift
- Day shift
- Night shift
Ability to commute/relocate:
- Greater Manchester, OL9 9XA: reliably commute or plan to relocate before starting work (required)
Experience:
- CCTV: 1 year (preferred)
Licence/Certification:
- SIA CCTV License (required)
Work Location: In person
