Overview:
As a Customer Order Processor you will work closely with Europe North / EMEA to ensure timely order processing. You will be passionate about ensuring customer satisfaction and can work objectively and execute daily routine tasks with great attention to details and accuracy. This role is a hybrid role so you will need to live a commutable distance from our Wilmslow office.
People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success.
Responsibilities:
Company Description:
Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
Waters are looking for an Customer Order Processor to support the very successful growth of our businesses.
As a Customer Order Processor you will work closely with Europe North / EMEA to ensure timely order processing. You will be passionate about ensuring customer satisfaction and can work objectively and execute daily routine tasks with great attention to details and accuracy. This role is a hybrid role so you will need to live a commutable distance from our Wilmslow office.
People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success.
- Handle customers enquiries, order entry and all customer services related areas and follow through on orders up to closure
- Handle SAP Order Process (customer creation, order entry, delivery and billing process)
- Communicate with customers on L/C or A/P payments and delivery time requirements
- Provide consultancy on shipping advice to customers
- Update of weekly sales order backlog report and L/C report
- Support the team and perform cross functional activities when necessary
- Participate in process improvement activities to streamline the departments workflow
Experience:
- Order management experience
- Experience in SAP and Office 365 is a plus
- Contract Management experience is desired but not essential
Skills:
- Action oriented and eager to achieve results
- Highly organized / well-prepared / time management skills
- Organize and record data accurately and paying close attention to detail
Company Description:
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.
